PEX Network Awards 2018

The application and judgement phases of the PEX Network Awards for 2018 have now been completed! Below you can find out more about the awards and those that have made the shortlist.

These globally recognized awards honor the process professionals who have stood out and made an impact.

If you would like to attend the awards you can do this by purchasing tickets to our OPEX Week: Business Transformation World Summit in Orlando below.

Previous Companies who were PEX-cellent at the PEX Network Awards

What does it mean to win at the PEX awards?

  • Industry recognition 
  • Funding/New business
  • World wide recognition 

Project Awards

Best Business Transformation Process
This award is designed to recognize breakthrough business change using Lean, Operational Excellence, BPM, Six Sigma, Continuous Improvement or any recognized Operational Excellence tool set. Top entrants will be judged on the ability to prove their strategic and functional results, as well as clarity in execution, communication and sustainability throughout the process.


  • Legal Lean Sigma Institute LLC - Legal WorkOut® (Winner)
  • Citibank Singapore Limited - Citilean @ Contact Centre Singapore
  • Optus - Service & Sales the Right Way
  • Singtel - Project Trampoline
  • State Street Corporation - Global Operations Trade Monitoring
  • Telus - Bill Credit Reduction Program

Program Awards

Terms and Conditions

  • There is a $150 processing fee for each award application
  • Should you be selected as a finalist you will be required to participate in an interview with the judges via telephone and/or video link up (e.g. Skype). Interviews will take place throughout the month of November.
  • All finalists must then attend the finalist interview on 22nd January 2018 and the Awards Ceremony on 23rd January 2018 at OPEX Week 2018. Attendance is compulsory and registering for the awards does NOT get you a ticket to OPEX Week 2018 this will need to be purchased separately. DO NOT SUBMIT AN APPLICATION IF YOU ARE NOT ABLE TO COMPLY WITH THIS REQUIREMENT.
  • All finalists are required to produce a poster sized infographic telling the story of their project/program. These will be displayed to all attendees at OPEX Week 2018.
  • All category winners must participate in the Award Winners Panels that will take place on Wednesday 24th January 2018 at OPEX Week 2018. These will be panel sessions including Q&A with Summit attendees; you will not be expected to divulge any confidential data, facts or figures.
  • In the event your organization becomes a finalist or a winner of a Process Excellence Award, you consent to your company’s name being used in promotion for the awards program, either by IQPC directly, or by a third party member of the media covering the awards program and/or awards ceremony.
  • Your application indicates that you have reviewed the rules and regulations for entries, and agree that all information contained within each entry is 100% accurate.

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2018 PEX Award Winners/Finalists

Best Improvement Program Deployment (Over 2 Years)
This award is to recognize the vision, business impact and sustainability of mature Business Operational Excellence Programs – covering Lean, Operational Excellence, BPM, Six Sigma, Continuous Improvement or any other recognized Operational Excellence tool. Entries will be judged on their strategy, capacity for delivery to business and customers, communication and also the extent to which they have created an environment
 for change and development for staff.


  • Singtel - Winning in the Digital Era with Operational Excellence (Winner)
  • Blue Cross Blue Shield of Michigan - SBT Program
  • BNY Mellon - Client Service Delivery
  • Sime Darby - Sime Darby Lean Six Sigma Business Management Strategy
  • Sodexo - Sodexo's In-House CI Program
Best Project Contributing to Customer Excellence
This award is designed to recognize projects having a major impact on the customer experience. In addition to being judged for business impact and execution, the judges will also be looking for evidence of tangible improvement in customer satisfaction.

  • Globe Telecom Inc - Project Watch (Winner)
  • Optus - Project Remedy
  • Pentec Health Inc - Snap-N-Go/Dilute-N-Go
  • Singtel - Project Awaken
  • Yorkshire Building Society - The Lettings Team Process
Best Technology-Enabled Process Improvement Project
This award is designed to recognize success in individual projects where processes are improved and enabled by technology. This technology could range from automation, BPM, AI, data and analytics, CRM and many more. Applicants will be assessed on their ability to demonstrate successful results across people, process and IT Projects will be judged on initial implementation success, future sustainability, governance and business impact.

  • VITAS Healthcare - Patient Experience Improvement with Mobile Technology (Winner)
  • AES Tietê - Implementation of Technological Tools Benefiting Planning, Scheduling and Maintenance Areas and Their Leadership
  • Nielsen - Quality Control Tower
  • State Street Corporation - FX Gross vs Net, Payments and Receipts Lean Improvement
  • VMware - Global Order Management & Fulfillment
  • VMware - Pipeline Optimization
Most Innovative Approach to Driving Culture Change
This award is designed to recognize success and innovation in driving culture change within an organization. Applicants will be assessed on originality of approach, evidence of employee engagement and achievement of a cultural change over time as well as demonstration of a clear vision for what the culture change is to achieve.

  • Yorkshire Building Society - Bringing or Customer to Life through our Colleagues (Winner)
  • Optum - World Class Quality at Optum
  • Singtel - Project Trampoline
  • State Street Corporation - Building a Culture of Innovation and Continuous Improvement
Best Improvement Project Under 90 Days
This award is designed to recognize the business impact, team management and scope of projects with short cycle times and quick wins for the business. Projects in this category are expected to be no more than 90 days in length. If your project exceeds this then please submit to one of the other project categories. Points will be awarded for business impact, project execution, innovation and impact on the customer.


  • Credit Union Australia - Home Loan Switch Online (Winner)
  • AES Tietê - Emergency Gates Rods Replacement Procedure of AGV
  • Singtel - Project CPU
  • VMware - Call Abandonment
  • Yorkshire Building Society - Our Mortgage Application Process
Operational Excellence Leader of the Year
This award is intended to recognize the strategic input of program or deployment leader professionals leading the company-wide improvement strategy for any recognized Operational Excellence approaches. Finalists will be expected to demonstrate vision, strategic leadership and influence at an enterprise-wide level.


  • Singtel - Yew Ker Ling (Winner)
  • 3M Service Center EMEA - Rafal Olejniczak
  • Sime Darby - Azman Shah Mohamed Noor
  • State Street Corporation - Loren Bishop
  • VMware - Pradeep Vancheeswaran
  • WellCare - Jennifer Bryk

Individual Award

Hall of Fame

Thanks to the past success of our Awards we are introducing a Hall of Fame. This will include some of the exceptional winners from previous awards as well as some fantastic participants who have been a constant presence at the awards. We will kick-start our Hall of Fame by inducting in 2 at our flagship Orlando Event

Key Award Dates

June 2017

Awards Launch

22nd September 2017

Application Deadline

3rd November 2017

Shortlist Announced

23rd January 2018

Award Winners Announced Live at OPEX Week: Business Transformation World Summit in Orlando

2017 Awards Gallery

Register to attendWinners/FinalistsKey DatesGalleryT&Cs

2018 Judges

Brett Warland
Director of Process Improvement
Rod Hill
Process Improvement Leader
 Johnson & Johnson Vision Care
Dr Kevin Mohler
Vice President, Operational Excellence
 Pentec Health
Gary G. Jing
CI Director for Global Lean Six Sigma
Jason A. Schulist
Vice President, Continuous Improvement
Glenn Johnson
Six Sigma Master Black Belt
Dennis Narlock
General Manager
 Catalent Pharma Solutions
Kathleen Dobbels
Senior Vice President, Global Integration & Excellence
Erica Westbay
Director of Performance Improvement
The Nature Conservancy
Alisha Kale
Vice President, Business Process Engineer
 Wells Fargo Home Mortgage
Nina Muhleisen
Head of World Class Delivery Model
Sridhar Krishnan
Vice President, Global Operations
Catalent Pharma Solutions 
Shayne Ginder
Director, Performance Improvement
 Sunrise Senior Living
Nancy Case
Senior Manager Process Excellence
Gerry McCool
Operations and Supply Chain Leader
James Dodkins
Customer Centricity | Customer Experience | Process Improvement
 BP Group
Hauke Schupp
Senior Vice President, Operational Excellence
Drew Algase
VP Global Affairs 
SAVE International
Mia Leondakis
Vice President, Business Transformation and Automation
Sanjay Gupta
Continuous Improcement Leader | Improvement Science | Business Leader
 Momentive Performance Materials
Evin Kose
Operational Excellence and Change Management Leader
Leonardo Roman
 Robotic Automation | Digital Experience | Product Management
 Prudential Financial
Bob Hemrick
Director, CI Strategy Group
DTE Energy
Samantha Bureau-Johnson
Vice President, Business Process Excellence & Project Management Office
 Blue Cross Blue Shield
Steve Towers
CEO and Academy of Customer Experience Board 
 BP Group
Ker Ling Yew
Vice President, Centre of Operational Excellence

Technology Awards

22nd January 2018

Face-to-face interview sessions with judges

Laurie Brooks
 Senior Principal, IT Business Process Architecture,
 Kellogg Company
Karen Matijak
Vice President, Business Transformation
 The Nature's Bounty Co
Doug Drolett
Global Commercial, Continuous Improvement Regional Leader 
 Shell Oil Company
Theo Rose
Senior Vice President, Digital Transformation
 Century 21 Department Stores
Ruth Harvey
 Lead Operational Excellence Consultant
 Yorkshire Building Society
Michael Blunk
Vice President, Process Management
 Wells Fargo Home Mortgage
Rob Atack
Operational Excellence Consultant
 Yorkshire Building Society
Alexander Breskvar
Vice President, Quality Management & EHS
 Onshore at Siemens, Wind Power
Dan Rosen
 Senior Vice President
Jason Barkham
Vice President, Business 

Transformation Solutions
Warner Bros. Entertainment
Winners/FinalistsKey DatesGalleryT&CsJudges